Careers

We are recruiting for two roles at Shibumi currently 26/08/26

Client Relations, Styling & Ecommerce Manager

Shibumi | Gloucestershire | 5 days per week (option for 4 days) | £30,000–£34,000 depending on experience, pro rata for 4 days

We're looking for someone with a real eye for style to welcome and style clients in our showroom, manage our online shop day to day, and keep everything — from customer emails to production orders — running smoothly behind the scenes.

About Shibumi

Shibumi is an established independent fashion brand creating distinctive, timeless clothing in beautiful natural fabrics.

As a small, independent business, every customer interaction matters — whether someone discovers us through our website, an email, a phone call, or a visit to our showroom, every touchpoint should reflect the quality, personality and style of the brand.

This is ideally a five day a week role, although we are very happy to consider four days for the right candidate.

The Role

You will be responsible for:

Client Styling & Showroom

• Welcoming and styling clients during private showroom appointments
• Helping clients choose colours, shapes and outfits that make them look and feel wonderful
• Keeping the showroom tidy, organised and beautifully presented

Client Relations & Admin

• Providing exceptional, personal customer service by email, telephone and in person
• Managing customer orders from purchase through to delivery
• Keeping customers informed about deliveries and resolving problems if they arise
• Processing returns and exchanges
• Maintaining customer records, digital files and general administration — including keeping everything tidy and organised in Dropbox

Production & Order Coordination

• Liaising with our production team in India and following up outstanding orders
• Preparing and sending our weekly production order

Ecommerce & Website

• Managing Shopify, including uploading new products, stock, collections, prices and website updates
• Keeping the online shop accurate, organised and beautifully presented, including fresh imagery on collection pages
• Auditing the website regularly for errors and making sure everything looks its best
• Managing on-page SEO, including writing accurate alt tags and descriptions as new products are uploaded — this is a genuine requirement for the role, not something to pick up along the way

Beyond the Core Role

• Running occasional shows and events
• Helping capture content for social media and supporting our marketing person with imagery, styling and ideas — this is part of the role whether working four or five days
• Proactively spotting what needs doing and getting on with it

This is not primarily a marketing role, and marketing is managed separately — but a genuine eye and hands-on content support are part of what we're looking for here.

About You

The right person will be:

• Exceptional with customers
• Highly organised and reliable
• Stylish, with a natural eye for colour, clothes and proportion
• Proactive and able to work independently
• Calm, persistent and good at following things through
• Confident juggling several priorities without letting things slip
• Digitally confident and comfortable learning new systems
• A strong communicator, both written and verbal
• Someone who notices details and takes real pride in doing a job well

We're looking for someone who genuinely understands Shopify and ecommerce, ideally with real hands-on experience, rather than someone coming to it completely fresh. General computer confidence is also essential — comfortable working on a Mac, and with everyday tools like Google Docs and Excel. We know these things can be picked up quickly by the right person, and we do value someone who learns new systems fast, but we're looking for candidates who already have a genuine, comfortable base in ecommerce and everyday tech, not someone starting from scratch.

We're specifically looking for someone who already has experience with photo editing software such as Photoshop or Lightroom, and genuine on-page SEO experience — these are things we'd like you to bring with you, rather than learn on the job.

Experience could come from fashion, premium retail, bridal, interiors, hospitality, ecommerce, client services or another highly customer-focused environment. We care far more about your customer instinct, organisation, reliability and eye for style than a specific sector or a set number of years.

About Shibumi

Shibumi has been creating colourful, individual clothing for over 22 years. We are a small independent business with a lot of heart, and this role will be an important one within the team. You'll work closely with our founder, while having real ownership of the client experience and smooth day-to-day running of the showroom and studio.

This role would particularly suit someone who enjoys people, beautiful clothes, responsibility and organisation, and who likes being an important part of a small business rather than one small cog in a large organisation.

Hours & Salary

5 days per week, based at our Gloucestershire showroom, with the option of 4 days for the right candidate. Our preference is for five days, but we are very happy to consider an exceptional candidate looking for a four-day working week.

Salary: £30,000–£34,000 per year, depending on experience (pro rata if working 4 days).

This is an in-person rather than remote position.

To Apply

Please send your CV with a note telling us:

• Why Shibumi and this particular role appeal to you
• What experience you have that you feel is most relevant
• Whether you are looking for four or five days per week
• Your availability to start

We'd particularly love to hear from someone who thinks: "I love people, I love beautiful clothes, I'm incredibly organised — and I get enormous satisfaction from making things run properly."

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Marketing & Growth Manager

Shibumi | 2 days per week | Freelance | Hybrid / in-house preferred

£16-£25 per hour depending on experience and skills

About Shibumi

Shibumi is an established independent fashion brand creating distinctive, timeless clothing inbeautiful natural fabrics. For over 22 years, the brand has grown through a loyal customer base,personal service, strong word of mouth and a distinctive visual identity.We are looking for an experienced, commercially minded marketer to take ownership of Shibumi'songoing marketing and help drive the next stage of growth. This is a part-time role, but an importantone. We need someone who can combine creative instinct with commercial thinking and data, andwho enjoys turning insight into action.

The Role

The Marketing & Growth Manager will take ownership of Shibumi's marketing across two focuseddays per week. The role is not simply about creating content or posting on social media. We needsomeone who can ask: What is bringing customers in? What is converting? What isn't? What shouldwe be pushing? Where are we losing opportunities? And what should we do next?

You will work closely with Ruth, Shibumi's Founder & Creative Director, taking the brand vision andturning it into consistent, commercially effective marketing. The goal is for you to increasingly ownthe marketing function rather than waiting for a weekly list of tasks.

Marketing Strategy & Commercial Analysis

 Develop and manage an ongoing marketing plan

 Analyse performance across Shopify, GA4, Search Console and marketing channels

 Identify what is driving traffic, conversion and revenue

 Look at new versus returning customer behaviour

 Identify high-performing products, categories and customer segments

 Spot areas where traffic is strong but conversion is weak

 Recommend which products, collections and campaigns should be prioritised

 Track campaign performance and adjust activity based on results

 Turn data into clear, practical actions

 Keep Ruth informed of what is working, what is not and what should happen next

CRM, Klaviyo & Email Marketing

 Klaviyo and CRM ownership

 Email campaign planning and newsletter creation

 Customer segmentation

 Welcome, abandoned basket, browse abandonment and post-purchase flows

 Re-engagement and lapsed-customer activity

 Existing customer / VIP campaigns

 Testing subject lines, offers, content and timingShibumi Style Ltd | Roles at Shibumi

 Monitoring email revenue and customer engagement

Experience with Klaviyo would be ideal, although strong experience with another CRM or email

platform is relevant.

Content & Brand Marketing

 Develop the content calendar

 Plan campaigns around product launches and seasonal opportunities

 Instagram and Facebook content

 Pinterest strategy and content

 Blog planning and writing

 Customer stories and wedding/occasionwear content

 Email creative and campaign concepts

 Repurpose existing photography and content effectively

 Identify new photography or video requirements

 Support simple shoots and content capture

 Ensure the tone of voice and imagery remain unmistakably Shibumi

Website & Conversion

The Customer Experience & Studio Manager owns the operational accuracy of products, stock and

basic Shopify updates. This role owns the commercial effectiveness of the website.

 Analyse how visitors move through the site

 Review landing-page and collection performance

 Identify opportunities to improve conversion

 Recommend homepage and collection priorities

 Ensure campaigns link to the most appropriate pages

 Improve the journey from marketing channel to purchase

 Use Shopify and analytics data to understand what is and is not working

 Help shape promotions, launches and website messaging

 Work with technical specialists where deeper technical work is required

SEO, Search & GEO

 Google Search Console

 Search intent and keyword research

 Routine on-page SEO

 Titles and meta descriptions

 Image alt text

 Internal linking

 SEO-led blog content

 Identifying high-impression / low-click opportunities

 Using search behaviour to shape content

 GEO and the changing role of AI/LLMs in product and brand discovery

This role is not expected to own deep technical SEO. Complex crawling/indexation, canonicals,

schema, technical cannibalisation, filtered URL issues and similar work will sit with an external

technical SEO specialist when required.Shibumi Style Ltd | Roles at Shibumi

Paid Social

 Plan and manage straightforward paid social campaigns

 Understand targeting and creative testing

 Review campaign performance

 Use data to judge whether campaigns are commercially viable

 Develop Meta Ads capability where required

AI & Marketing Efficiency

Use AI intelligently to improve efficiency across research, content ideation, first drafts, repurposing,analysis, campaign planning and search research - while applying strong human judgement andpreserving the Shibumi voice.

About You

 Commercially minded and analytical

 Creative and visually aware

 Strategically strong and proactive

 Confident making recommendations

 A strong writer

 Digitally capable and quick to learn new platforms

 Curious about customer behaviour

 Comfortable testing ideas and measuring what works

 Able to prioritise effectively within a limited amount of time

 Interested in fashion, design, colour and beautiful products

 Excited by becoming an important part of a small independent brand

Useful Experience

 Marketing Manager / Digital Marketing Manager

 Growth or Brand Marketing

 CRM / email marketing

 Ecommerce marketing

 Fashion, interiors, lifestyle, retail or another visually led consumer brand

 Agency experience with hands-on client delivery

 Running marketing within a small or growing business

Experience with Shopify, Klaviyo, Meta Ads, GA4, Search Console, Canva, Adobe or similar toolswould be useful, but we are open to someone with strong fundamentals who can quickly developplatform-specific knowledge.

Working Arrangement

This is a freelance role for two days per week. We are open to a hybrid structure, but would like thesuccessful person to spend some time physically at Shibumi. Being in the showroom gives directexposure to the clothes, colours, fabrics, customers, styling and natural content opportunities.

Working With Ruth

Ruth remains responsible for creative direction, design, product, brand vision, supplierrelationships and big-picture creative decisions. The Marketing & Growth Manager turns that Shibumi Style Ltd | Roles at Shibumi direction into a consistent marketing engine. The goal is that, Ruth can rely on you that you have the right style and eye for the newsletters, campaigns or pieces of content.

What Success Looks Like

 Marketing becomes consistent rather than stop-start

 Decisions are increasingly based on data as well as instinct

 Klaviyo becomes a meaningful revenue channel

 Existing customers are nurtured more effectively

 New-customer acquisition improves

 The website converts more effectively

 Content feels consistently on-brand

 Campaigns have clear objectives and measurable results

 Ruth is no longer responsible for driving marketing week by week

 There is a clear understanding of what is working and where the next opportunity lies

If this is you we would love to hear from you. Please email Ruth at info@shibumistyle.com with a CV and cover letter saying why you would be a perfect fit for this role.

 What is Shibumi: www.shibumistyle.com